Privacy Policy

Dr Falk Pharma UK Ltd Website Cookies and Privacy Policy

Use of Cookies

Dr Falk collects information from you by using ‘cookies‘.

Privacy Notice

Dr Falk Pharma UK Ltd (Dr Falk) respects the privacy of visitors to its website (the ‘Site’) and is committed to the protection of their personal information and to compliance with Data Protection Regulations in all activities, whether through the Site or elsewhere.

This Privacy Notice explains how we manage personal information collected from, or provided by, you through the Site or any services accessible through the Site or from any other source.

We may occasionally update this Privacy Notice. If the changes we make are material, we will post an update. We encourage you to periodically review the Privacy Notice and our Cookie Policy to stay informed.

Contents of this Privacy Notice:

  1. Who we are
  2. How we collect information
  3. What information we hold
  4. The legal basis we rely on
  5. Why we hold the information
  6. What we may do with the information
  7. Sharing the information
  8. How long we keep the information
  9. Protection of the information
  10. Your rights
  11. Contact us
  12. Contact the Regulator/make a complaint
  1. 1. Who we are

We are Dr Falk Pharma UK Limited, a company registered in England under company number 02307698. Our registered office is Unit K, Bourne End Business Park, Cores End Road, Bourne End, SL8 5AS.
Email: Phone: 01628 536600.

We are the Data Controller and a Data Processor under the terms of the GDPR for Dr Falk Pharma UK Ltd.

  1. 2. How we collect information

Personal Information

You typically give this information to us via this Site and/or by correspondence or telephone and/or in face to face discussions with us.

Some examples of interactions are when you: request educational literature; register for and/or attend a meeting; subscribe to the Newsletter; discuss medicinal products with us; are in receipt of a transfer of value such as sponsorship, grant, support etc.

System information collected from IP addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

We also collect data by use of Cookies (see our Cookies notice).

  1. 3. What information we hold

The main category of personal data we collect is contact information of healthcare professionals. We directly collect personally identifiable information, i.e., information from which you can be identified, such as name, address, telephone number and/or e-mail address. We may also need to ask for other specific information, for example, if you are attending a meeting we organise we may ask if you have any dietary requirements. This is to accommodate your requirements at meetings.

When we sponsor you to attend a medical meeting, personal information may be passed to a travel agency acting on our behalf. When the meeting is abroad, they may require information from your passport so that they can arrange your travel. The data will be processed by all parties according to the requirements of the Regulation.

When we offer you a Transfer of Value, such as sponsorship, support, grant or donation, we collect financial data from the related activities for which you received the Transfers of Value.

When we hold virtual meetings, occasionally we may wish to record the content. Depending on how the meeting is held this may include the recording of audio or video of the attendees. Parts of that recording could count as personal data according to data protection laws. Personal data in recordings would include your name, images of you (i.e., webcam footage) and any opinions you contribute and anything you say about yourself. You will not be requested to give consent for the recording as that is not the lawful basis. If you do not want to be recorded you could mute your microphone, turn off your webcam or choose not to contribute to the meeting. Your name may still be visible in the recording.

We do not request any information categorised as sensitive, for example, on race, politics or religion.

In cases where you send sensitive data, for example, about your health or about an adverse drug reaction, it is anonymised before being processed. If necessary, for regulatory requirements, any identifying data are separately and securely stored, otherwise they will be deleted following anonymisation. The anonymised data may be included in the EMA’s Eudravigilance database and/or in the MHRA’s safety database and will be included in our safety database, which is located in the EU and managed by a third party.

Dr Falk automatically collects (where available) information about your browser type and operating system, websites you visited before and after visiting the Site, standard server log information and IP Address (see below). This information is aggregated to gather data such as the total number of visits to the Site, the number of visitors to each page of the Site and the domain names of our visitors’ internet service providers.

In addition, we hold data collected by Cookies.

This Site is not intended for, or designed to attract, children under the age of 18. We do not knowingly collect personally identifiable information via this Site from visitors in that age group.


  1. 4. The legal basis we rely on

To be in compliance with the GDPR we have reviewed the data we collect and the reasons and legal basis for doing so. The GDPR defines different reasons a company may collect and process personal data. The data that Dr Falk collects will be in compliance with one of the reasons listed:


In specific situations, we can collect and process your data with your consent – e.g., when you ask us to arrange travel on your behalf. When collecting your personal data, we will always make clear to you which data are necessary in connection with a particular service.

Contractual obligations

In some instances, we need your personal data to comply with our contractual obligations. For example, if you place an order with us for literature, we need your address details to deliver your order and we may need to pass your details to a courier.

Legitimate interest

The lawful basis for processing some personal data is legitimate interest. This applies when the data processing is not required by law but is of a clear benefit to the organisation or the individual, there is limited privacy impact on you as the individual and we think you would reasonably expect us to use the personal data in the way that we wish to. Specific examples of where we use legitimate interest are in recording virtual meetings and in declaring Transfers of Value.

Legal obligation

With regard to special categories of personal data (sensitive data) we are required to collect and process anonymised health data for the reasons of public interest in ensuring high standards of medicinal products (Article 9.2.i of the GDPR).

  1. 5. Why we hold the information

We only request and collect the information needed for each situation.

We collect your personal details so that we can offer you therapeutic updates and/or invitations to events/opportunities for networking.

We collect your IP address, which remains in aggregate form, to understand how our visitors use the Site so that we may improve it and the services we offer. We may also share this aggregated information with other companies within the Dr Falk Pharma group and with other third parties. We also may use IP addresses to identify users of the Site when we feel it is necessary to enforce compliance with the Site’s terms of use or to protect our service, Site or other users.

Dr Falk is an associate member of the Association of British Pharmaceutical Industry (ABPI) and as such are required to comply with the ABPI’s Code of Practice for the Pharmaceutical Industry (the ‘Code’). We collect information about the Transfers of Value that you have received from us so that we can comply with our obligations under the Code and in particular the requirement that ‘companies must document and publicly disclose annually certain transfers of value made directly or indirectly to health professionals, other relevant decision makers… located in Europe’. We collect your personal data so that we can share it with the ABPI who will validate and collate the data for publication on Disclosure UK, the publicly accessible database managed by the ABPI that shows transfers of value from pharmaceutical companies that are signatories to the Code. The ABPI’s privacy notice in relation to Disclosure UK can be found here.

  1. 6. What we may do with the information

We may:

Store your email in our email system.
File your hard-copy communication and/or sensitive information in a secure place.
Add information to our interactions database.
Analyse your information to create a profile of your professional interests and preferences.
Store video content on our secure system.

We may use your information to:

Respond to your request for information.
Register you for an event and inform event managers.
Organise your travel and accommodation for events.
Issue Continuing Professional Development points following a CPD accredited event organised by us.
Publicise you if you win an award sponsored by us.
Provide you with product and other information via the Site or other routes.
Provide you with news of our services and events via the Site or other routes.
Update you on digestive and metabolic therapy areas.
Send you the Dr Falk e-Newsletter.
Consider your application for employment or service provision.
Manage any complaint or report of adverse drug reaction.
Manage a request for medical information.
Fulfil requirements of professional bodies such as the ABPI.
Improve our level of service and the content of our Site.
Share meetings with other HCPs in your field.

We don’t use the data for automated decision making or profiling.

  1. 7. Sharing the information

Dr Falk will not share, sell or rent personally identifiable information to third parties other than as stated in this Notice. Sometimes selected third parties are used to provide Dr Falk with support services in connection with the Site and other company business processes and such parties may, from time to time, have access to your information to enable them to provide those services to Dr Falk. An example of this would be a third party that provides IT support.

All companies providing support services are required by Dr Falk to meet the same standards of data protection as Dr Falk and are prohibited from using the information for their own purposes. In particular, we do not allow our service providers to use personally identifiable information disclosed by us for their own marketing activities.

We may share your personal data relating to Transfers of Value with the ABPI, for the purpose of complying with the Code. The ABPI will validate and publish your personal data on the Disclosure UK website.

We may disclose personally identifiable information to any member of our group which means our holding company and its subsidiaries and/or in the following circumstances:

  • when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Dr Falk’s rights, property or operations, other users of this Site and/or their rights, or anyone else who could be harmed by such activities; and/or
  • when we believe the law requires it, or we are under a duty to disclose or share your data to comply with a legal obligation or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation; and/or
  • in connection with a substantial corporate transaction, such as the sale of a product line or division, an investment in our business, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy in which case we may disclose personal data to the prospective seller, buyer or investor; and/or
  • We may share the data with any government agency entitled to this information by law.

Personally identifiable information collected on the Site may be transferred, stored and processed in compliance with Chapter V of the Regulation, ‘Transfers of personal data to third countries or international organisations’.

Links to other websites

This Site may from time to time provide links to other websites as a service to our users. This Privacy Notice does not apply to those websites. If you choose to enter such a linked site you agree that Dr Falk is not responsible for the availability of such websites and does not review or endorse and shall not be liable, directly or indirectly, for (i) how these websites treat your personally identifiable information, (ii) the content of such websites, including (without limitation) any advertising, products, goods or other materials or services available from such websites and (iii) the use that others make of these websites.

Please ensure that you check the legal and privacy statement posted on each website you link to before entering any personally identifiable information.

  1. 8. How long we keep the information

We retain the data we collect for as long as needed to carry out the task for which it was collected, for example, data to fulfil a request for literature will only be kept until the order is fulfilled, after which it will be securely deleted. In some cases we may need to keep it longer, for example, if we are in an on-going dialogue with you for educational and/or marketing purposes. In other cases, there may be legal/regulatory reasons to keep the data for much longer, for example the data to meet the needs of the ABPI Disclosure requirements.

  1. 9. Protection of the information

Dr Falk is committed to using commercially reasonable means to ensure that your personally identifiable information is protected appropriately, according to the sensitivity of the information. Dr Falk uses a variety of security technologies and procedures to help protect your personally identifiable information from unauthorized access, use, or disclosure. For example, we store the personally identifiable information you provide to Dr Falk on computer servers with limited access that are located in controlled facilities.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personally identifiable information, we cannot guarantee the security of the personally identifiable information during transmission to the Site; any transmission is at your own risk. While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we make commercially reasonable efforts to prevent such unfortunate occurrences.

The database and email system are held on a secure server, regularly backed up and hosted in the UK.

  1. 10. Your rights

You have a choice as to whether or not you receive information from us and you can unsubscribe from communications and/or request that data processing ceases, at any time.

You have the right to ask us

  • for copies of your personal information.
  • to rectify information you think is inaccurate.
  • to complete information you think is incomplete.
  • to erase your personal information.
  • to restrict or end the processing of your information.
  • to transfer the information you gave us from one organisation to another, or give it to you.
  • to object to the processing of your personal information where that processing is based on our legitimate interests, e.g., our disclosure of your transfer of value data to the ABPI. If you make an objection request, we shall try to ensure a balance is struck between your rights and freedoms and our legitimate interests.

Contact us in writing at the address below or by email.

You can also click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails

We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.

  1. 11. Contact us

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to:

Dr Falk Pharma UK Ltd, Unit K, Bourne End Business Park, Cores End Road, Bourne End, SL8 5AS

Alternatively, email us at

  1. 12. Contact the Regulator/make a complaint

For more information visit the ICO’s websitee

If you are at all unhappy about the handling of your data, you can send a complaint to the Information Commissioner’s Office by calling 0303 123 1113 or go online to  If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

If you are at all unhappy about the handling of your data, you can send a complaint to the Information Commissioner’s Office by calling 0303 123 1113 or go online to If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

This Notice was last updated in October 2023

Use of Cookies

Dr Falk collects information from you by using ‘cookies’.
Cookies gather information such as how and when pages in a website/app are visited and by how many people. They are a small file of letters and numbers stored on your browser/app if you agree.

The first time you visit our site, or use our app, you will be asked for consent to collect cookies. This choice will be remembered by the browser/app if you allow cookies.
Users can always change their cookies preferences by clearing the cookies from their browsers. Users will be asked to accept the cookies again when accessing the app and website.

How to disable Cookies
Your web browser devices can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website and some website functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit

Any third-party links may also use cookies; you may receive these cookies by clicking on the link to the third-party site. We do not control the collection or use of information by these third parties and these third-party cookies are not subject to our Privacy Notice. You should contact these companies directly if you have any questions about their collection and/or use of information.

Why we use these Cookies
With the information we receive through this technology, we hope to improve our services. Although cookies do not normally contain personally identifiable information, if you have provided us with information about yourself, we may be able to identify you by associating your registration information with cookies or other tracking utilities our website places on your computer’s hard drive. Associating a cookie with your registration information allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible.

The Cookies we use:

Website Cookies


Name Purpose Domain name Expiration time Provider Type
__cf_bm The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. 30 minutes Cloudflare Cookie
cookiefirst-consent This cookie saves your cookie preferences for this website. You can change these or withdraw your consent easily. a year Cookie First Cookie
cookiefirst-consent This cookie saves your cookie preferences for this website. You can change these or withdraw your consent easily. Persistent Cookie First Local storage
cookiefirst-id This cookie contains your unique ID so CookieFirst can identify unique visitors to this website. Persistent Cookie First Local storage
JSESSIONID This is a general purpose session cookie used by websites written in JSP. Usually used to maintain an anonymous user session by the server. Session Cookie


Name Purpose Domain name Expiration time Provider Type
_ga Registers a unique ID for a website visitor to track how the visitor uses the website. The data is used for statistics. Data transfer to third countries: USA. Google LLC. is certified under the Data Privacy Framework, indicating that your rights as a data subject can be guaranteed. 2 years Google LLC. Cookie
_ga_******** This cookie stores a unique ID for a website visitor and tracks how the visitor uses the website. The data is used for statistics. Data transfer. to third countries: USA. Google LLC. is certified under the Data Privacy Framework, indicating that your rights as a data subject can be guaranteed. 2 years Google LLC Cookie
_gat Set by Google Analytics to control the request rate. a minute Google LLC Cookie
_gid Registers a unique ID for a website visitor to track how the visitor uses the website. The data is used for statistics. Data transfer to third countries: USA. Google LLC. is certified under the Data Privacy Framework, indicating that your rights as a data subject can be guaranteed. a day Google LLC Cookie
CONSENT Google uses the ‘CONSENT’ cookie, which lasts for 2 years, to store a user’s state regarding their cookies choices. 2 years Google LLC Cookie


NamePurposeDomain nameExpiration timeProviderType

_grecaptcha Necessary for the captcha to work. It stores a code to prevent user impersonation. Persistent Local storage
_GRECAPTCHA Necessary for the captcha to work. Stores a code to prevent user impersonation. 6 months Cookie
AEC ‘AEC’ cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. 6 months Google LLC Cookie
NID The “NID” cookie is used to play YouTube videos embedded on the website. 6 months Google LLC Cookie
SOCS Google uses the ‘SOCS’ cookie, which lasts for 13 months, to store a user’s state regarding their cookies choices. a year Google LLC Cookie
VISITOR_INFO1_LIVE This cookie allows YouTube to check bandwidth usage. 6 months YouTube Cookie
vuid This is a cookie from Vimeo used for the video player on our website. 2 years Vimeo Cookie
YSC Register unique IDs and keep statistics on which videos users have viewed from YouTube. Session YouTube Cookie

FalkPlus App Cookies


Name Purpose Domain name Expiration time Provider Type
webapp_{event id User’s session identifier. Contents of the cookie is encrypted and can only be decrypted by SpotMe’s servers. It is only transmitted over secure (HTTPS) connections. 14 days SpotMe SA Cookie
_csrf Used for prevention of Cross-Site Forgery Attacks (CSRF) while submitting forms or uploading files. Single site visit SpotMe SA Cookie
_branding Stores information about the last registration page used, redirects user to it when visiting the login page. 24 hours SpotMe SA Cookie
CloudFront_{various} Used for authentication of users when watching live streams and on-demand videos. Single site visit Amazon Web Services, Inc. Cookie


Name Purpose Domain name Expiration time Provider Type
_mp Used to collect anonymised usage statistics. 365 days Mixpanel, Inc. Cookie

This cookie notice was last updated October 2023